What currency do you use?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow up to 5 days processing time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at firstname.lastname@example.org
My order is damaged or defective. What should I do?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Returned labels will be created and sent to you for free return shipping.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Do you ship internationally?
We only ship statewide at this point.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thank you!